ICC Personas

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Knowledge and skills

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International journalist Erik

Age: 45 years old Nationality: Dutch Location: The Hague, The Netherlands Languages: Dutch, English, French Version of the ICC website: English
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Introducing Erik
Erik works for an international news wire service. His beat is international criminal courts. He has been covering the ICC for many years and must track and report on the developments in all its cases. He covers other courts and tribunals in The Hague as well. The ICC is not 100% of his job. He visits the ICC website every day - sometimes many times a day to get the latest updates about the cases at the ICC, for background information and to fact-check his stories.

Goals
To get the latest updates from the ICC including court lings and transcripts To check information for a possible story To see what is coming up in a particular case, eg an important witness will be appearing To watch the trials live and to watch video summaries of the trials

Online information sources

Trial monitoring sites, eg katangatrial.org International justice websites, eg ICC, ICTY iccnow.org Kenyan news websites which have proven themselves to be reliable

Key characteristics / behaviour

Sophisticated internet user who subscribes to a wide range of Twitter feeds, email newsletters and alerts to keep informed about the latest news He follows lots of proxies, eg Kenyan news websites, to keep track of ICC news but he must verify/conrm this information at the ICC website before he can use it He has a desktop at work, a company laptop and a Google Nexus tablet at home. He uses all three to access the ICC website

Frustrations
Having to hunt around for information because it is scattered in many different places, eg across the organs or case pages Missing an update because it was published in an obscure place Documents not being uploaded quick enough (need to corroborate or refute rumours promptly)

Other information sources

Internal wire service Newspapers

Dont make me keep coming back - bring the news to me

National journalist Grace
Age: 27 years old Nationality: Kenyan Location: Nairobi, Kenya Languages: English and Swahili Version of the ICC website: English

Knowledge and skills

Internet savvy? Busy? Frequent user? Professional or personal use? Searching or browsing? Knowledge of ICC

Introducing Grace
Grace works as a radio reporter based in Nairobi where she has lived for seven years. She creates stories about the ICC for radio, TV and online. She is online everywhere - work and home (PC laptop) and on the move (iPhone). She visits the ICC website every day - sometimes many times a day to do research and get the latest updates about cases in the Kenyan situation.

Goals
To get the latest updates from the cases in the Kenyan situation including court lings and transcripts To nd background information and fact-check the workings of the ICC and its key participants To explore context and precedents for current decisions by making comparisions with other earlier cases To reference the legal documents of the court such as the Rome Statute

Online information sources

AFP BBC reportingkenya.net facebook.com/JournalistsForJustice

Key characteristics / behaviour

Uses lots of proxies including trial monitors, Facebook sites and wire services to keep up to date about the latest updates at the ICC She is interested in the effects the court has on peoples lives, eg what are the stories of the victims

Frustrations
Cannot nd case updates easily Cannot nd information to fact-check a story, eg defence council has said something but there is nothing on the ICC website Too many clicks to get to court lings from the Kenya situation Cant access the court lings on her iPhone due to large le sizes Couldnt nd information about the appointment of a new ICC president. She had to call for directions to that information Lack phone numbers and names on the press page

Other information sources

Outreach Victims representatives Defence lawyers

Dont make me hunt for hours for the information I need

Academic Andres

Knowledge and skills

Internet savvy? Busy? Frequent user? Professional or personal use? Searching or browsing? Knowledge of ICC

Age: 56 years old Nationality: Columbian Location: Bogot, Columbia

Languages: Spanish and English Version of the ICC website: English

Introducing Andres
Andres has been a professor in international law in Columbia for the last ve years. Previously he has worked at the ICC and the ICTY. He spends up to 10 hours a day online, researching and checking information. For him, home is work with the office being the part of his apartment where he sits with his Mac laptop. He has built up a sophisticated and extensive network to keep him informed about the ICC including colleagues and friends on Twitter and a host of international justice and law blogs.

Goals
To see the latest lings from cases at the ICC To search for and look at lings on a particular subject To watch live streaming video from the courtroom

Online information sources

BBC Globe and Mail Guardian Twitter Facebook opiniojuris.org IWPR Human Rights Watch

Key characteristics / behaviour

He is interested in the work of the ICC in general as well as specic information related to his research He relies on his network of proxies for most of his information about the ICC and only visits the ICC website when absolutely necessary, eg to look up a ling He uses Twitter a lot and expects the ICC to provide updates on Twitter about what is going to happen that day as well as what has happened in court during the day

Frustrations
Difficult to nd important decisions The search function: important information is not shown, unimportant information is shown Lack of search by theme or keyword The opportunity the ICC is missing to explain its work and the difference it is making to peoples lives Timely access to transcripts (Sierra Leonne court shared within a day and ICTY does well despite the workload and redactions)

Other information sources

El Pais BBC news Colleagues and friends Books and peridocials

Help me to promote the work of the ICC

Knowledge and skills

Internet savvy? Busy? Frequent user? Professional or personal use? Searching or browsing?

NGO legal officer Daniel

Age: 31 years old Nationality: Irish Location: London, UK Languages: English Version of the ICC website: English

Knowledge of ICC

Introducing Daniel
Daniel works as the ICC legal officer for an anti-torture charity based in London. He monitors every ling and decision from ICC and disseminates relevant information to a network of charities around the world, particularly in Africa.

Goals
Monitor ICC hearings and produce summaries either in person or via the live stream Monitor decisions and other developments in cases to produce a range of updates including daily emails Find background and other contextual information which is relevant to victims rights Monitor the reports, policies and discussions of the ASP, eg cooperation

Online information sources

Facebook YouTube The Guardian Irish Times Human Rights Watch

Key characteristics / behaviour

He is an avid follower of the latest lings from all cases and yet he still struggles to nd updates on the current ICC website He needs lots of background material and contextual information to help with his work He often nds himself checking the Rome Statute The calendar is important, but it needs detail about who and what is going to take place

Frustrations
Not being able to see the latest updates Not being able to nd lings. Poor search function Slow publishing of lings Overly legalistic language which is difficult to understand Poor explanations of how the court works, its structure and the Rome Statute system which make his job as a proxy more difficult

Other information sources

News on radio

Diplomat Myrto
Age: 37 years old Nationality: Cypriot Location: The Hague, The Netherlands

The ICC website is my denitive, reliable source of information about the ICC
Languages: Greek and English Version of the ICC website: English

Knowledge and skills

Internet savvy? Busy? Frequent user? Professional or personal use? Searching or browsing? Knowledge of ICC

Introducing Myrto
Myrto is a legal advisor at the Embassy of the Republic of Cyprus. The ICC makes up about three quarters of her work. She comes to the ICC twice a week to attend meetings. She must also keep up to date with the latest developments in the cases in order to brief her colleagues.

Goals
To monitor intricate details in the developments of all the cases to report back to colleagues To see the current status of all cases at the ICC as well as potential cases To see the resolutions and reports from the sessions of the ASP To access restricted documents To see a calendar of events for The Hague Working Group and the ASP

Online information sources

BBC Twitter Trial monitoring sites, eg katangatrial.org

Key characteristics / behaviour

She checks the website two or three times every day for new decisions, but she is a busy person who cannot follow all developments all the time She sometimes needs practical information, eg when, where and any other relevant information about The Hague Working Group She often needs to check a reference in the Rome Statute or the Rules of Procedure and Evidence and would like mobile versions to carry around with her She cannot risk passing on rumours, so relies on the ICC website as the denitive source of information

Frustrations
Having to get ICC news elsewhere - not acceptable for legal developments and decisions from the court . She really wants to be nding those out from ICC website Too much irrelevant information Not being able to nd things, eg running to a meeting and need to nd a reference in a document Having to go to many different parts of the website to check for updates, eg OTP, Public Affairs, etc. Dont make me have to think if it was something issued by the chambers or the prosecutor or the defence.

Other information sources

Colleagues and friends Television news